Some websites are simply difficult to use. Level of difficulty is a result of the match (or mismatch) between the intended purpose of designer and user. Probably website design and content reflect the sentiments and personality of the organization. For example, it is almost impossible to access the names of the administrative staff of INCEIF KL. Maybe there is but I have not been able to find the button to leads to the list. Maybe this organization does not believe their administrative staff is important.